We usually position Managed services tools as a solution to our IT problems, instead how a tool can benefit a business.

Whatever diversified models we declare in Managed Services, anybody can do it. But when it comes to business, we need to align service delivery with business processes.

The most critical element of creating a differentiated Managed Services is to shift from people-centric models to self-service capabilities with zero employee downtimes and hence delivering a better experience to customers.

This process reversal in the Managed Services Next Gen model can be a game-changer for business success.